DysTech provides comprehensive infrastructure support and network engineering services. DysTech utilizes ITIL and IT Service Management (ITSM) best practices. This includes following the ITIL Service Lifecycle beginning with the identification of customer needs and drives of IT requirements, through the design and implementation of the services, and finally, monitoring and improvement. Support services include all aspects of project planning, implementation, and operations in the following critical areas:

  • Infrastructure Design and Implementation
  • Network Engineering and Administration
  • Network Security and Management
  • Desktop Support and Administration
  • Disaster Recovery Support
  • Service Desk (Help Desk/Call Center) and Email Messaging Support
  • LAN/WAN Design, Implementation, and Administration
  • Continuity of Operations Planning
  • Internet/Intranet Services